Chapter 10: Knowledge Management

Why is knowledge management so important to organizations, especially today (as opposed to decades ago)?
Why is knowledge management so hard to achieve or perform for organizations?
What are the differences between Tacit and Explicit knowledge?
Which one (tacit or explicit) is hardest to capture & record? Why?
What is the knowledge management cycle?
What models are available to guide organizations throught the implementation of knowledge management projects?
What is the focus of each of these models? What type of knowledge does it store? What are benefits of that model? Drawbacks?